Thank you for shopping at PIYAS operated by Prajna Institute of Yoga & Allied Sciences.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Prajna Institute of Yoga & Allied Sciences, #27/1, 5th Main Road, Chamrajpet, Bengaluru – 560018.
Service refers to the Website.
Website refers to PIYAS, accessible from https://piyas.org
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 1 day(s) without giving any reason for doing so.

The deadline for cancelling an Order is 1 day(s) from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: [email protected]
By visiting this page on our website: https://piyas.org/contact
By phone number: +91 70197 65118

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging

The following Goods cannot be returned:

Priced less than ₹1000/-
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. For defective or damaged products, please contact us at the customer service number.

Please Note:

Sale items are FINAL SALE and cannot be returned.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

#27/1, 5th Main Road, Chamrajpet, Bengaluru – 560018

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. The refund will only be in the form of store credits for your next purchase. Please allow at least fifteen (15) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.